Updating Issues

Update package not available

Updates can only process if your license key is activated.

To activate your license key, go to GenerateBlocks > Settings in your Dashboard, add your license key into the license key field, and then click the save button.

Getting an unauthorized message

When you activate your license, the URL you’re activating it from is authorized on our end.

If that URL changes at any time, you need to re-authorize your license key or you’ll received an “unauthorized” error when trying to update.

To re-authorize your license key, go to GenerateBlocks > Settings and click the Save button under your license key field.

Could not copy file

Also seen as “could not create directory”.

This error can happen for two reasons.

  1. If you’re using your localhost running on a Windows machine. For whatever reason, there’s a bug between the WordPress updating system and Windows hosting. You can read the more technical aspects of this issue here. To fix this issue, you can use this plugin.
  2. If you’re using a live server that’s not Windows-based, it’s likely that some of the file/folder permissions are not what they should be. Contact your hosting and ask them to make sure that you’re able to upload/remove/change files on your server through WordPress.

Manually updating

If all else fails, you can always manually update the plugin by re-uploading the new version using the same process you used when installing it.